Total Health Connections
Beginning in 2027, Anthem’s Total Health Connections program will provide a more connected and personalized healthcare experience, helping you navigate your benefits, access care, and manage your health.
Dedicated Family Advocates
Your Family Advocate serves as a single point of contact for a variety of healthcare needs and can help you:
- Understand your benefits, claims, coverage, and ID cards
- Schedule appointments and receive healthcare reminders
- Find in-network doctors, specialists, therapists, and care facilities
- Obtain preapprovals for medical needs more efficiently
Clinical Advocates
When additional support is needed, Clinical Advocates, including registered nurses and other healthcare professionals, can help you:
- Better understand and manage ongoing health conditions
- Receive one-on-one education and personalized support
- Work alongside your healthcare providers to support treatment goals
- Navigate and overcome barriers to care
Enhanced Sydney Health App
The Sydney Health app brings many of your healthcare resources together in one convenient place, allowing you to:
- Access your ID card, claims, benefits, and out-of-pocket cost information
- Connect directly with your dedicated Family Advocate
- Search for in-network providers and healthcare facilities
- Access virtual care with a doctor, therapist, or psychiatrist from anywhere
Together, these personalized support resources and digital tools are designed to simplify the healthcare experience, making it easier to navigate your benefits, access care, manage your health, and get the support you need when you need it most.